Due to increases in fuel we have had to slightly adjust our rates. A flat fee of $29 per box will cover shipping to anywhere in the continental United States. All shipments are handled via Fedex Priority Overnight shipping services which guarantees deliver by 10:30AM in most cities. Areas outside normal delivery areas of Fedex are guaranteed by end of day. Arrangements can also be made to have packages delivered to Fedex holding facilities so that the package is not in the back of a Hot/Cold delivery vehicle until it makes its way to your door. Packages can be picked up as early as 9AM if sent to a holding facility. Please ask to have your package held at Fedex location if at all possible.
Information such as whether the final location is a Business or Residential location must be forwarded to Austin Aqua Farms before the shipment goes out or you will be charged for any extra charges incurred by us from Fedex. Also if the package does not make it to its final destination because information was not received, no guarantees made by Austin Aqua Farms will be honored.
Any package MUST be accepted even if the shipment arrives late or damaged. This is so that I can file a claim with Fedex and can then pass it on to the end customer if something arrives DOA or damaged. If a shipment is refused, no guarantees will be honored by Austin Aqua Farms.
Texas and Oklahoma customers have the option of shipping with Lonestar Shipping. You have the option of overnight by 8:30AM, 10:30AM and 3:00PM. Please call for shipping quotes if you're located in Texas or Oklahoma.
Unless specifically stated, all livestock comes with a "Live Arrival" guarantee. However if a DOA does show up, a claim must be filed with Austin Aqua Farms within 6 hours of package delivery and a photo identification will be needed. DOA's will be fully credited minus any shipping charges. We will not ship anything unless it is 100% healthy but DOA's do occur from time to time and will be handled accordingly.
Shipping can stress corals out and cause them to brown or lighten/darken. It may take a few days to several weeks and even longer for different corals to color back up after shipping.
